<![CDATA[
# Refund Policy
**Effective Date:** March 19, 2024
**Version:** 2.3
---
## 1. Introduction
This Refund Policy ("Policy") governs all refunds and cancellations for subscription services offered by TraitTune, Inc. ("TraitTune," "we," "us," or "our") through our platform. By purchasing a subscription, you expressly acknowledge that you have read, understood, and agree to be bound by this Policy.
**Contact Information:**
TraitTune, Inc.
1007 N Orange St, 4th Floor 3460
Wilmington, Delaware 19801
United States
Tel: +1 (929) 333-6701
Email: billing@traittune.com
---
## 2. Subscription Plans
### 2.1 Monthly Subscriptions
- **Service Description:** Monthly subscriptions provide access to a predetermined number of requests per month ("Request Limit").
- **Request Limit Reset:** Unused requests do not roll over to the next billing cycle.
- **Auto-Renewal:** Subscriptions automatically renew monthly unless canceled at least 24 hours before the renewal date.
- **Upgrade Options:** Users may upgrade to a higher subscription tier at any time, with pro-rated charges applying to the remaining period.
### 2.2 Annual Subscriptions
- **Service Description:** Annual subscriptions offer discounted rates for a 12-month commitment.
- **Auto-Renewal:** Subscriptions automatically renew annually unless canceled before the renewal date.
- **Early Termination:** Early cancellation may result in adjusted refund calculations as detailed in Section 5.2.
### 2.3 Enterprise Plans
- **Custom Terms:** Enterprise plans are subject to separate written agreements.
- **Refund Terms:** Custom refund terms may apply as specified in the enterprise agreement.
---
## 3. Payment Methods
We accept payments through:
- **Credit/Debit Cards:** Via Online Payment Platforms (Visa, MasterCard, American Express, Discover)
- **Online Payment Platforms:** Stripe, Lemon Squeezy, PayPal, Venmo
- **Bank Transfers:**
- Domestic (U.S.): Chase bank account
- International: SWIFT transfers
- **Zelle:** U.S. users only
**Important Notes:**
- All transactions are processed through secure, PCI-compliant payment processors
- We do not store complete credit card information
- Additional processing fees may apply for certain payment methods
---
## 4. Pricing and Currency
- **Base Currency:** All charges are in United States Dollars (USD)
- **Exchange Rates:** Any currency conversion is handled by your payment provider
- **Regional Variations:** Prices may vary by region due to:
- Local tax requirements
- Data storage costs
- Operational expenses
- Compliance requirements
---
## 5. Refund Terms
### 5.1 Monthly Subscriptions
- **No Prorated Refunds:** Monthly subscriptions are non-refundable once any service access occurs
- **Unused Services:** No refunds for unused portions of the current billing cycle
- **Service Continuation:** Service remains active until the end of the paid period
- **Cancellation Effect:** Cancellation prevents future automatic charges only
### 5.2 Annual Subscriptions
- **Refund Window:** Refund requests must be submitted within 7 days of cancellation
- **Calculation Method:**
- Used months are charged at standard monthly rates
- Refund = Annual Fee - (Months Used × Monthly Rate)
- Partial months count as full months
- Any promotional discounts are forfeited
- **Processing Time:** Up to 10 business days after approval
### 5.3 Refund Exclusions
We do not provide refunds in cases of:
- Terms of Service violations
- Account suspension due to misuse
- Promotional or discounted subscriptions (except Annual Subscriptions)
- Force majeure events
- Service interruptions beyond our control
### 5.4 Refund Process
To request a refund:
1. Email billing@traittune.com
2. Include account details and reason
3. Provide transaction information
4. Allow up to 5 business days for initial response
**Required Information:**
- Full name on account
- Email address associated with account
- Subscription type
- Purchase date
- Reason for refund request
---
## 6. Dispute Resolution
- **Initial Contact:** All disputes must first be submitted to billing@traittune.com
- **Response Time:** We will respond within 5 business days
- **Documentation:** Users must provide relevant documentation supporting their claim
- **Chargeback Prevention:** Users agree to contact us before initiating any chargebacks
---
## 7. Policy Updates
- **Modification Rights:** We reserve the right to modify this Policy at any time
- **Notice:** Material changes will be communicated via email or service notification
- **Effective Date:** Changes become effective upon posting
- **Governing Version:** The version in effect at the time of purchase applies
---
## 8. Contact Information
For refund-related inquiries:
TraitTune, Inc.
1007 N Orange St, 4th Floor 3460
Wilmington, Delaware 19801
United States
Tel: +1 (929) 333-6701
Email: billing@traittune.com
---
**Effective Date:** March 19, 2024
**Version:** 2.3
]]> .
